Returns & remakes

Last updated: November 2026

Our promise

If we get it wrong — a misspelled name, a crooked stitch, the wrong colour — we remake it free. No questions, no return shipping.

Personalised pieces

Because each piece is made for one person, personalised items cannot be returned for a change of mind. This is standard for made-to-order goods and is disclosed here before you buy.

It does not limit your rights if the item arrives damaged, defective, or different from what you ordered.

Non-personalised pieces

Unworn items may be returned within 30 days of delivery for a full refund.

How to start

1. Email support@plumstitch.com within 14 days of delivery
2. Include your order number and a photo of the issue
3. We reply within 2 business days

Refunds

Refunds return to the original payment method within 5–10 business days after approval.